We appreciate your support at Kozai Design, thanks for shopping with us! Please read the terms and conditions carefully to ensure that you are aware of our policies. By ordering from Kozai Design, you agree to be bound by the following terms and conditions.
Please note that as of now, all purchases are final sale. However, if you would like to return them in exchange for a different size this is an option. This will only be accepted if the request was submitted 3 days after the delivered date. Any later and this will not be redeemable. For returns, please note that the rings have to be in prime condition, free of any scratches or altercations. Any return fees and shipping fess will be covered by the client and will not be supported by Kozai Design. International taxes and duties are the sole responsibility of the customer as well.
With that said, you are also strongly encouraged to determine your sizes before purchasing.
Risk of Loss Disclaimer
We are not responsible for damage or lost items to the product caused by the customer or by our courier. All rings are sealed and delivered with care upon leaving our facility. Please visit our FAQ page for more information on how to care for your products.
Delivery and shipping times are around 1-2 weeks. Please note that there may be a delay during the COVID-19 pandemic. Delays may also occur when ordering around holidays. Kozai Design is not responsible, nor will we have answers for any delays caused by our courier. Kozai Design will be more than happy to assist in these situations but please contact them for any delays in regard to an order.
All prices quoted on the website are in Canadian Dollars (CAD). Kozai Design will not be responsible for any confusion on conversion rates as this will be applied at the checkout prior to completing your purchase. Promotional codes can only be applied at the time of order, not after.
Site Policies, Modification and Severability
Kozai Design reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Kozai Design reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. You will not be entitled to compensations for any damage or loss of time or inconvenience which may result from such cancellation.